Junior Support Agent

ENVIRONMENT:

A document Automation Solutions company is seeking a Junior Support Agent to join their team. You will be the first line of defense for their document management and process automation ecosystem, as well as their Print management software packages that are sold to their customers.

 

DUTIES:

• Tier 1 Support (Initial triage of the support request)
• Tier 1 Troubleshooting
• System Maintenance
• System Updates

REQUIREMENTS:

Technical Requirements (Must-Haves) – Min 3 years’ experience

• SQL Knowledge (Microsoft SQL) PostgreSQL is an Advantage. Microsoft SQL Server 2016 and above
• Basic Web Technologies Familiarity with HTML/CSS and an introductory understanding of JavaScript for client-side form logic.
• Basic understanding of AI and Natural Language Prompts
• Technical Troubleshooting skills. The ability to do basic problem-solving.
• Windows Environment experience. Navigating Windows Server environments and managing basic IIS (Internet Information Services) settings. Windows Server 2016 and above
• Windows Desktop Environment Experience: Navigating Windows Desktop environments and managing basic services and software packages.
• Basic Networking skills: Familiar with how a network is set up and configured.

Advantages Requirements:

• A Basic understanding of APIs and how data moves between different software platforms.
• Experience with Regular Expressions (RegEx) for data validation and pattern matching.
• Knowledge of document management and workflow technologies.
• MAC OS Environment experience with navigating and managing basic Services
• Linux OS Environment experience with navigating and managing basic services and applications

ATTRIBUTES:

• Patience: The ability to translate "tech-speak" into plain English for non-technical users.
• Documentation Skills: A commitment to logging tickets accurately.
• Adaptable: The ability to learn new technologies and grow core skills to fulfil other roles in the organization. The ability to work under intense pressure.

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