Fleet Maintenance Contract Admin

• Analyse truck applications, operating conditions, and duty cycles to prepare accurate Full Maintenance Contract (FMC) quotations.
• Calculate and propose tailored Cost per Kilometre (CPK) rates based on contract duration, projected mileage, and vehicle application.
• Ensure all quotations remain competitive while aligning with profitability targets and acceptable risk levels.
• Prepare and issue formal FMC agreements outlining service scope, CPK rates, contract duration, and applicable terms and conditions.
• Ensure all contracts are correctly captured, filed, and maintained within the relevant systems for easy access and reference.
• Maintain and manage a contract lifecycle database, including start and end dates, renewal alerts, and key contract milestones.
• Review and approve repair authorisations within the scope and limits of the applicable maintenance contracts.
• Ensure that dealers and workshops follow established authorisation procedures and compliance requirements.
• Identify and escalate deviations, excessive claims, or irregular repair requests for technical and financial review.
• Liaise with the appointed financial institution or fund administrator responsible for managing the Repair and Maintenance (R&M) contract fund.
• Submit monthly or ad hoc fund drawdown requests based on approved claims.
• Provide the fund administrator with required reports, reconciliations, and fund balance updates.
• Ensure compliance with internal policies relating to warranty processes and maintenance contracts.
• Compile and analyse reports relating to CPK performance, claim trends, contract profitability, and authorisation activity.
• Support audits and assist with continuous improvement initiatives relating to maintenance contract performance and administration.
• Provide general administrative and operational support to the Aftersales Department as required.

Minimum Requirements

• Matric (Grade 12) or equivalent qualification.
• Minimum of 5 years’ experience in a similar role, preferably within the commercial vehicle, fleet, or automotive industry.
• Valid Code 8 driver’s licence.
• Strong written and verbal English communication skills.

Personal Attributes

• Strong attention to detail and analytical ability.
• Confident and proactive approach with the ability to anticipate potential issues.
• Strong organisational and administrative skills.
• Ability to work effectively both independently and as part of a team.
• Professional and solutions-oriented mindset