Butler

Key Performance Areas:

• Professionally acknowledge, welcome, and greet guests with appropriate discretion, using correct forms of address.
• Escort guests to their accommodation and provide a comprehensive orientation of the guest room.
• Explain lodge services and facilities in detail, ensuring guests are fully informed of available offerings.
• Deliver highly personalised service with a strong sense of urgency, attention to detail, and dedication to guest satisfaction.
• Confirm guests’ beverage preferences prior to game drives and communicate requests to rangers accordingly.
• Curate unique dining experiences within the lodge grounds and coordinate guest celebrations in collaboration with the Lodge Manager.
• Maintain a consistently polite, professional, and gracious manner when interacting with guests.
• Anticipate guest needs and proactively respond to requests, liaising with relevant departments to ensure timely delivery of services.
• Follow up on all guest requests to ensure complete satisfaction.
• Engage guests confidently and appropriately in both formal and informal conversation, including discussions on current affairs.
• Serve guests in a calm, discreet, and courteous manner at all times.
• Provide prompt and efficient service while maintaining composure and professionalism.
• Regularly check in with guests to ensure satisfaction with food, beverages, and all services provided.
• Communicate guest allergies, preferences, likes, and dislikes accurately to relevant departments while maintaining confidentiality.
• Identify and report opportunities to enhance service delivery and quality standards.
• Maintain and update guest preference records in a confidential and professional manner.
• Contribute to the implementation of continuous improvement initiatives.
• Conduct thorough pre-arrival inspections of guest rooms, amenities, and facilities to ensure readiness for arrival.
• Appropriately acknowledge and farewell departing guests with discretion and professionalism.
• Provide dedicated butler service to a designated group of guests throughout their stay, attending to all guest needs from morning through evening.

Minimum Requirements:

• Grade 12 (Matric).
• Minimum of two (2) years’ experience in a similar role within a five-star hospitality environment, with a background in Food & Beverage and/or Housekeeping.

Competencies Required:

• Strong verbal communication skills in English.
• A strong commitment to delivering exceptional guest service.
• Proven ability to work effectively within a team and collaborate across departments.
• Ability to accurately convey detailed information and instructions to colleagues.
• Proficiency in Point of Sale (POS) systems.