Spa Therapist

• Assist the Lodge Manager/Assistant Lodge Manager in the day-to-day management and smooth operation of the spa, ensuring an exceptional guest experience.
• Adhere to established policies, procedures, and industry standards to consistently deliver high-quality treatments and services.
• Stay informed of updates to policies, procedures, and industry best practices.
• Perform daily, weekly, and monthly administrative tasks related to spa operations in accordance with company policies.
• Provide professional guidance to guests on treatments, services, retail products, and spa promotions, demonstrating comprehensive knowledge of all spa offerings.
• Support guest hosting throughout their stay on the property as required.

Minimum Requirements:

• International Diploma in Beauty Therapy (CIDESCO) or equivalent qualification.
• Minimum of 1 year of experience in a similar role at a comparable 5-star lodge/hotel.

Competencies Required:

• Excellent spoken and written English.
• Working knowledge of GAAP and Microsoft Excel.
• Strong sales and customer service skills.
• Responsible and professional conduct.
• Valid driver’s license preferred.
• Ability to effectively handle guest enquiries and resolve issues.
• Good understanding of Guest Relations and Front Office operations.