Support Consultant (Hospitality)

Hospitality Support Consultant

Location: Somerset West (Office-based)

Reports to: Support Manager

 

🚀 The Role in a Nutshell

Do you know how hotels, guesthouses, and lodges run smoothly behind the scenes? That’s where we come in. We’re looking for a Hospitality Support Consultant to be the friendly, expert voice our clients rely on every day. You’ll help hoteliers solve real problems, train them on our software, and make sure they get the most out of our platform.

No two days are the same, one moment you’re troubleshooting, the next you’re celebrating a client’s “aha!” moment. If you love helping people, enjoy tech, and have a hospitality background – this could be your next great move.

 

✅ What You’ll Bring (The Essentials)

● You've worked in hospitality or on Hospitality Systems – that could mean front-of-house, reservations, or supporting hotel software.

● Matric certifi cate – the foundation.

● Great communication & problem-solving skills – you listen, ask the right questions, and explain things simply.

● MS Offi ce profi ciency – you know your way around Word, Excel, and Outlook.

● A driver’s license (advantageous but not essential). ⭐ Bonus Points (Not Required, but Nice to Have)

● Familiarity with Microsoft SQL

● Basic knowledge of networking, cloud confi g, HTML, or hardware setups

📋 What You’ll Do Day-to-Day

● Answer calls, emails, and chats with empathy and accuracy – you're the hero our clients need.

● Dig into problems – ask smart questions to fi nd the real root cause.

● Use our knowledge base and internal tools to resolve issues fast (first-call resolution is the goal).

● Spot patterns – if something keeps breaking, you’ll fl ag it so we can fi x it for everyone.

● Train clients on using our software – turning confusion into confi dence.

● Test new features from a client’s perspective – your feedback will shape our product.

● Report bugs to the technical team and help improve our systems.

● Work as a team – share knowledge, support colleagues, and learn from each other.

● Join an after-hours phone & WhatsApp rotation (with voicemail backup). You’ll be fairly compensated for this.

 

💡 What We Value (Our Kind of People)

● Customer-fi rst – you genuinely care about helping others.

● Ownership – you see things through from start to finish.

● Team player – you lift others up and ask for help when you need it.

● Curious & hungry to learn – you love fi guring out how things work.

● Structured & detail-minded – you don't let things slip through the cracks.

 

�� Why Join Us?

● We’re growing – part of an ambitious SaaS business in the hospitality space (recently acquired by a larger industry player – big things happening).

● Your voice matters – we actually listen to ideas from the support team.

● Learn tech + hospitality – a unique blend that looks great on any CV.

● Room to grow – move into implementation, product management, or senior support roles.

● Beautiful Somerset West – work in one of the Cape’s most scenic areas.

● Stable, supportive team and high collaboration.

💰 Salary & Benefits

'● Market-related basic salary

 

📬 How to Apply
Pop over your CV. 

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