Parts Salesman

Key Responsibilities

• Promote and sell parts and related services to both existing and prospective customers.
• Build, develop, and maintain strong, long-term relationships with clients through professional and responsive service.
• Deliver exceptional customer service by demonstrating a proactive and customer-focused approach at all times.
• Handle customer queries, complaints, and concerns efficiently, ensuring issues are resolved to achieve maximum customer satisfaction.
• Manage and monitor all back orders, providing customers with accurate daily updates and feedback.
• Assist customers in identifying the correct parts by effectively using parts catalogues and technical resources.
• Prepare and process sales quotations, estimates, picking slips, internal transfers, and invoices accurately and timeously.
• Process internal and external parts invoices in accordance with branch requirements and procedures.
• Follow up on outstanding back orders daily to ensure prompt resolution and customer communication.
• Achieve and exceed agreed sales targets and performance objectives.
• Participate in the standby and after-hours parts sales support roster as required.
• Attend weekly management meetings and assist in resolving parts-related issues.
• Support stock takes and inventory control activities when required.
• Maintain excellent attendance, punctuality, and professional conduct.
• Adhere to all company policies, procedures, and operational standards.
• Perform any additional duties reasonably requested by management.

Minimum Requirements

• Grade 12 (Matric) or equivalent qualification.
• Minimum of 1–2 years' experience in a similar parts sales or customer service role.
• Valid Code 8 driver's licence.
• Ability to read, write, and communicate effectively in English.
• Computer literacy and experience working with sales and invoicing systems will be advantageous.

Personal Attributes

• Confident, proactive, and solutions-driven approach.
• Strong customer service orientation with a commitment to professionalism.
• Excellent communication and interpersonal skills.
• High level of attention to detail and accuracy.
• Ability to anticipate customer needs and resolve issues effectively.
• Strong organisational and time-management skills.
• Honest, reliable, and committed to ethical business practices.
• Ability to work independently and as part of a team in a fast-paced environment.