ENVIRONMENT:
A leading Cloud Solutions company is on the hunt for New Business Developers who will be responsible for driving growth across mid-market and enterprise customers by positioning this company as a strategic provider of UCaaS, CCaaS, and AI-powered digital agent solutions. This role focuses on engaging senior stakeholders to modernise their communications, contact centre operations, and customer engagement through cloud communications, omnichannel, automation, and AI-driven self-service. You will own the full new business sales lifecycle, managing complex opportunities from initial engagement through to close.
DUTIES:
New Business Development
- Identify, pursue, and close new business opportunities across mid-market and enterprise segments.
- Build and execute targeted prospecting
- Develop and maintain a strong pipeline focused on UCaaS, CCaaS, and AI agent-led solutions.
Solution Positioning & Deal Execution
- Position their UCaaS and CCaaS platforms as the foundation for omnichannel engagement, workforce optimisation, analytics, and AI-driven self-service.
- Present AI agent and automation use cases such as virtual agents, intelligent routing, self-service containment, and agent assist.
- Own the end-to-end sales cycle: discovery, solution design, commercial structuring, negotiation, and close.
- Collaborate with pre-sales, product, and professional services teams to design enterprise-grade solutions.
Pipeline & Revenue Ownership
- Build and maintain a robust pipeline with accurate forecasting.
- Consistently meet or exceed new business revenue targets.
- Manage longer, multi-stakeholder enterprise sales cycles effectively.
- Manage and maintain run rate business
- Maintain high quality CRM data, including opportunity qualification, stakeholder mapping, and next steps.
- Adhere to the company’s pricing, contracting, and approval frameworks.
Market & Competitive Insight
- Stay current on trends in UCaaS, CCaaS, AI agents, conversational AI, and digital CX.
- Provide market feedback to inform go-to-market and product strategies.
- Work collaboratively with the sales, marketing and other business teams to achieve new business goals and ensure customer satisfaction.
REQUIREMENTS:
Qualifications and Experience :
- Matric with a relevant tertiary qualification (or equivalent experience) is essential.
- Proven experience in B2B new business or solution-based sales within mid-market and enterprise environments.
- Demonstrated experience selling UCaaS, CCaaS, contact centre, or complex cloud communications solutions.
- Strong technical understanding and acumen
- Exposure to AI, automation, or digital CX solutions (advantageous).
- Valid driver’s licence and reliable own transport (essential).
ATTRIBUTES:
- Strong new business development and opportunity creation capability.
- Consultative, value-based selling approach.
- Comfortable engaging senior and executive stakeholders.
- Ability to articulate complex technical solutions in clear business and CX terms.
- Excellent communication, presentation, and negotiation skills.
- Results-driven, resilient, and adaptable.
- Strong CRM discipline and pipeline management skills.
- Ability to rapidly learn and position evolving technologies.
- Digital proficiency in the Google Workspace suite or equivalent (including Email, Docs, Sheets and Slides).
