Hybrid Coffee Technician

coffee manufacturing Coffee technician durban FMCG kwazulu natal pinetownTechnician

Minimum Requirements

• Grade 12 (Matric).
• N6 Electrical or Mechanical Diploma (advantageous).
• Proven experience within the coffee or beverage equipment industry.
• Technical experience in refrigeration, electrical, mechanical, or related fields.
• Valid Code B Driver's Licence.
• Previous customer service experience.
• Willingness to work standby and after-hours callouts when required.

Skills & Knowledge

Technical Skills

• Experience servicing and maintaining commercial coffee machines, vending machines, and fully automatic beverage equipment.
• Strong understanding of mechanical, electrical, hydraulic, and basic software fault-finding.
• Knowledge of refrigeration and beverage dispensing systems.
• Ability to install, calibrate, test, commission, and repair equipment.
• Understanding of preventative maintenance practices.
• Knowledge of SHEQ standards and safe working procedures.
• Sound understanding of stock control and vehicle/tool management.

Administration

• Accurate completion of job cards, service reports, inspection checklists, and stock documentation.
• Experience using service management systems (e.g. CallRunna or similar).
• Good planning, organisational and time management skills.
• Ability to manage workloads and meet service level agreements (SLAs).

Customer Service

• Professional communication with customers and internal stakeholders.
• Strong problem-solving and troubleshooting ability.
• Ability to explain technical issues in a customer-friendly manner.
• Excellent interpersonal skills and customer-focused approach.

Key Responsibilities

The successful candidate will be responsible for servicing, maintaining, repairing and installing commercial coffee and beverage dispensing equipment while ensuring exceptional customer service and compliance with company standards.

Technical Responsibilities

• Diagnose and repair mechanical, electrical, hydraulic and software faults.
• Install, commission, calibrate and test coffee and beverage equipment.
• Conduct preventative maintenance to minimise equipment downtime.
• Perform sanitation and cleaning of draught and beverage dispensing equipment.
• Escalate complex technical issues where necessary.
• Ensure all repairs meet quality standards before equipment is returned to service.

Service Delivery

• Respond to service calls within agreed SLA timeframes.
• Participate in standby and emergency callout duties.
• Communicate professionally with customers regarding repairs and maintenance.
• Promote excellent customer service and maintain strong client relationships.

Stock & Asset Management

• Maintain accurate vehicle stock levels.
• Manage tools, spare parts and company assets responsibly.
• Submit stock orders timeously.
• Complete all stock issue and return documentation accurately.
• Deliver equipment and glassware where required.

Administration

• Complete and submit daily job cards via CallRunna.
• Maintain accurate service records and outlet documentation.
• Complete weekly vehicle inspections.
• Ensure all administration is accurate and submitted on time.

Safety & Compliance

• Adhere to SHEQ policies and safe working procedures.
• Maintain a clean, organised and professional work environment.
• Wear appropriate PPE and follow all health and safety regulations.
• Uphold company values, ethics and professional standards.

Core Competencies

• Technical troubleshooting and fault diagnosis
• Mechanical and electrical aptitude
• Customer service excellence
• Planning and organisation
• Time management
• Attention to detail
• Analytical thinking
• Problem solving and decision making
• Accountability and ownership
• Teamwork and collaboration
• Adaptability and resilience
• Integrity and professionalism
• Effective written and verbal communication
• Conflict resolution
• Ability to work under pressure
• Deadline-driven
• Self-motivated with a strong work ethi