Business Intelligence Analyst

Business Intelligence Analyst

Job Purpose

 

Our client is seeking a Business Intelligence Analyst to transform data into meaningful business insights that support strategic decision-making. The successful candidate will be responsible for analysing customer, sales, marketing and operational data, developing dashboards, and delivering accurate reporting to improve business performance across retail and e-commerce operations.

Minimum Requirements

 

• Bachelor's Degree in Information Technology, Data Analytics or a related field.
• Minimum 3 years' experience as a Business Intelligence Analyst or Data Analyst.
• Experience with Power BI and Microsoft Dynamics 365.
• Retail and/or e-commerce industry experience.
• Strong SQL and Advanced Microsoft Excel skills.
• Experience working with large datasets, data modelling and reporting.

Key Responsibilities

 

Business Intelligence & Reporting

• Develop, maintain and enhance dashboards using Power BI, Excel and reporting tools.
• Produce accurate weekly, monthly and executive reports.
• Monitor key business metrics and provide actionable insights.
• Automate reporting processes where possible.

Customer & CRM Analytics

• Manage customer data and reporting across business systems.
• Support customer segmentation and CRM campaigns.
• Ensure customer data accuracy and integrity.
• Assist with data warehouse and reporting initiatives.

Marketing & E-commerce Analytics

• Analyse campaign performance and customer acquisition.
• Report on key metrics including Conversion Rate, Average Order Value (AOV), Revenue by Channel, and other e-commerce KPIs.
• Identify trends and recommend opportunities to improve performance.

 Data Analysis

• Analyse customer, sales and operational data to identify trends and business opportunities.
• Validate, clean and reconcile large datasets.
• Investigate data discrepancies and recommend improvements.
• Support planning and merchandising teams with analytical insights.

Stakeholder Engagement

• Work closely with IT, Marketing, CRM, E-commerce and Business teams.
• Present findings and recommendations to non-technical stakeholders.
• Support a data-driven decision-making culture.

Skills & Competencies

• Power BI
• Microsoft Dynamics 365
• SQL
• Advanced Microsoft Excel
• Data Analysis & Data Visualisation
• Dashboard Development
• Data Modelling
• Data Cleansing & Validation
• Business Intelligence Reporting
• Analytical and Problem-Solving Skills
• Strong Communication & Stakeholder Management
• Attention to Detail
• Process Improvement
• Ability to manage multiple priorities in a fast-paced retail environment

 

If your skills and experience align with the above requirements, we encourage you to apply. We look forward to assisting you with the next step in your career.

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