Casino Manager

Key Responsibilities

 

Casino Operations

 

• Manage the online casino portfolio, ensuring a diverse and competitive gaming offering.
• Oversee the successful launch of new games and promotional content.
• Analyse game performance, player behaviour, and market trends to optimise the casino offering.
• Ensure an exceptional player experience across desktop and mobile platforms.

Promotions & Player Engagement

 

• Plan and execute promotions, tournaments, bonuses, and campaigns to drive player acquisition, engagement, and retention.
• Develop customer segmentation strategies for targeted marketing initiatives.
• Monitor campaign performance and optimise return on investment (ROI).

Customer Acquisition & Retention

 

• Work closely with Marketing and CRM teams to grow the player base.
• Develop customer retention, loyalty, and VIP programmes.
• Enhance customer lifetime value through effective engagement strategies.

Performance & Reporting

 

• Monitor key performance indicators (KPIs), including revenue, player activity, churn, and profitability.
• Prepare management reports and provide data-driven recommendations to improve casino performance.

Compliance & Risk Management

 

• Ensure compliance with applicable gaming regulations and responsible gambling requirements.
• Monitor fraud prevention and platform security.
• Maintain strong relationships with third-party game providers and partners.

 Leadership

 

• Collaborate with Product, Marketing, CRM, Technology, Customer Support, and Compliance teams.
• Drive operational excellence and continuous improvement across casino operations.

Minimum Requirements

 

• Minimum 5 years' experience in an Online Casino Management or iGaming Operations
• Strong knowledge of online casino products, player lifecycle management, and CRM.
• Experience managing casino promotions, bonuses, and loyalty programmes.
• Strong analytical skills with experience monitoring KPIs and commercial performance.
• Knowledge of responsible gambling and regulatory compliance.
• Excellent stakeholder management and leadership skills.
• Ability to thrive in a fast-paced, results-driven environment.

Key Skills

 

• Online Casino Operations
• iGaming
• CRM & Player Retention
• Casino Promotions
• VIP Management
• Commercial Analysis
• KPI Reporting
• Customer Acquisition
• Revenue Growth
• Stakeholder Management
• Data Analysis
• Leadership

What's on Offer

 

• Opportunity to join a leading iGaming organisation.
• Dynamic and innovative working environment.
• Career growth within a rapidly expanding business.
• Competitive salary package.

Suitable candidates who meet the minimum requirements are encouraged to apply by submitting their updated CV before the closing date.

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