Tier 2 Network Support Technician (ISP) (Claremont Onsite)

ENVIRONMENT:

JOIN the team of a dynamic Technology company who is seeking an experienced Tier 2 Network Support Technician from the ISP industry who can hit the ground running. The ideal candidate will have strong MikroTik and networking experience, be technically confident, client-facing, and comfortable conducting occasional site visits and surveys.  This role requires someone hands-on, reliable, and able to troubleshoot and resolve networking issues efficiently within a fast-paced ISP environment.

 

DUTIES:

• Provide Tier 2 technical support and escalation handling.
• Troubleshoot network, connectivity, wireless, and routing issues.
• Configure and support MikroTik devices and related infrastructure.
• Perform client site visits and site surveys when required.
• Assist with network implementations and maintenance.
• Work closely with internal Support and Engineering teams.
• Deliver professional client service and communication.
• Document technical work and updates accurately.

REQUIREMENTS:

• Previous experience working within the ISP industry is essential.
• Strong understanding of networking principles and troubleshooting.
• CompTIA Network+ Certification.
• MikroTik Certification advantageous.
• Reliable transport is essential.
• Valid driver’s license.
• Comfortable travelling to client sites when required.
• Must be available to work full-time in-office in Claremont.

ATTRIBUTES:

• Ability to work independently and resolve issues proactively.

---