ERP Support Consultant

Contact person for this position:  Amori Prinsloo

amori@joblinkplacement.co.za

Website: www.joblinkplacement.co.za

Our client a leading South African ERP software provider, delivering robust and cost-effective business management solutions across multiple industries (Retail, Wholesale, Warehousing, Distribution and Automotive sectors) is seeking and experienced ERP Support Consultant to join their team. Their software enables businesses to streamline operations, maintain accurate stock control, improve workflow efficiency, and make informed business decisions. Their solutions are successfully implemented throughout South Africa and internationally, including Zambia, Malawi, Botswana, Lesotho, Eswatini and the Unites States.

Position Overview:

The successful candidate will be responsible for supporting existing clients, assisting with ERP implementations, conducting user training, troubleshooting software issues, resolving customer queries, analysing business requirements, and building strong client relationships to ensure a high level of customer satisfaction.

Key Responsibilities:

Customer Support

• Provide first- and second-line ERP software support to customers.
• Investigate, troubleshoot, and resolve software-related issues.
• Assist clients with day-to-day system usage and operational queries.
• Escalate software defects and enhancement requests where required.
• Ensure customer issues are resolved within agreed service levels.
• Maintain accurate records of support activities and customer interactions.

ERP Implementation & Training

• Assist with ERP software implementations and system rollouts.
• Gather customer requirements and configure software to meet operational needs.
• Deliver user training and provide post-implementation support.
• Promote best practices and optimise system utilisation.

Business Analysis & Solution Support

• Gather and document customer requirements.
• Analyse business processes and recommend appropriate ERP solutions.
• Create functional specifications for customer-specific development requests.
• Investigate data balancing issues and assist with resolution.
• Liaise with development teams regarding software enhancements and bug fixes.

Account Management

• Manage and maintain relationships with an allocated portfolio of clients.
• Ensure customer information remains accurate and up to date.
• Assist with quotations, renewals, and customer communication.
• Identify opportunities to improve customer satisfaction and system utilisation.
• Serve as the primary point of contact for assigned customer accounts.

Reporting & Administration

• Prepare support and implementation reports as required.
• Maintain customer records and project documentation.
• Track and report on support activities and outstanding issues.
• Assist management with operational reporting and customer feedback.

Requirements:

Education & Experience

• Grade 12 / National Senior Certificate.
• BCom Degree, Diploma, or equivalent tertiary qualification in Business, Information Systems, Accounting, Supply Chain, or a related field.
• Minimum 3–5 years’ experience supporting and/or implementing ERP software solutions.
• Experience working directly with customers in a software support, consulting, or
• implementation environment.
• Strong understanding of business processes, including inventory management, purchasing, sales, accounting, and warehousing.
• Experience conducting user training and providing post-implementation support.
• Experience managing customer relationships and support tickets.
• Experience within the Retail, Wholesale, Warehousing, Distribution, or Automotive sectors will be advantageous.

Skills & Knowledge

• Strong troubleshooting, analytical, and problem-solving skills.
• Experience gathering and documenting business requirements.
• Ability to investigate and resolve data-related issues.
• Intermediate Microsoft Excel and PowerPoint skills.
• Basic networking knowledge, including workstation and printer configuration.
• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Experience reading program source code and knowledge of Universe Database (U2) will be advantageous.

Additional Requirements

• Valid driver’s licence and own reliable vehicle.
• Willingness to travel when required.
• Flexibility to work additional hours when necessary to meet customer/project requirements.
• Fluency in English (Afrikaans will be advantageous).

Competencies & Personal Attributes:

The ideal candidate will demonstrate:

• Strong customer service and relationship-building skills.
• Excellent communication and interpersonal abilities.
• A proactive, solution-oriented mindset.
• Professionalism, integrity, and accountability.
• Strong analytical and problem-solving skills.
• Excellent organisational and time-management abilities.
• The ability to manage multiple priorities and work independently.
• A methodical, detail-oriented approach.
• Resilience and adaptability in a fast-paced environment.
• A commitment to continuous learning and customer success.
• The ability to manage multiple priorities and customer requests simultaneously.

Offers:

• Competitive market-related remuneration.
• Exposure to innovative ERP technology solutions.
• A collaborative and supportive working environment.
• Opportunities for ongoing professional development and career advancement.
• Long-term career growth within a growing software solutions business.
• The opportunity to work with diverse businesses across multiple industries and regions

Area:  Ekurhuleni Metropolitan Area

Salary:  Competitive market-related remuneration

Industry:  Information Technology, Retail, Wholesale, Warehousing, Distribution and Automotive sectors