Client Technical Support (JHB Remote) - Datafin IT Recruitment
Johannesburg, Gauteng 9 days ago Permanent Salary - Market Related Remote Job
Client Technical Support (JHB Remote)
Datafin IT Recruitment
Johannesburg, Gauteng
Date Created : 9 days ago
Job Type : Permanent
Salary : Market Related
Remote Job
- Onboarding clients.
- Ensure that client portals are working smoothly and are up to date.
- Manage daily client queries, issues, and concerns.
- Provide technical support to customers (change pins, create profiles, set table locations, etc.).
- Action support emails and calls.
- Train new and exciting clients on the Portal.
- Ensure training content is updated and relevant.
- Maintain training records of each client.
- Evaluate training effectiveness and document.
- Conduct asset verification after tagging occurs.
- Create snag lists for tagging Technicians to fix.
- Add, remove, and adjust assets on asset manual.
- 2+ Years strong administrative experience.
- 2+ Years in the FMCG/Restaurant industry.
- Microsoft Office 365.
- Account Management and collaboration.
- Business and sales acumen.
- Strong administrative capabilities.
- Customer satisfaction.
- Ability to travel, if required.
- Any experience providing software support to clients.
- Any sales or facilities software.
- Relationship building.
- Interpersonal communication.
- Detail orientated.
- Responsible and accountable.
- Time and Stress Management.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
By applying to a job using RecruitmentPartner, you are agreeing to comply with and be subject to RecruitmentPartner Terms for use of our website.
By applying to a job using RecruitmentPartner, you are agreeing to comply with and be subject to RecruitmentPartner Terms for use of our website.
