Industrial Sales Representative - Staff Solutions
Durban, Kwazulu Natal 2 months ago Permanent Salary - Market Related
Industrial Sales Representative
Staff Solutions
Durban, Kwazulu Natal
Date Created : 2 months ago
Job Type : Permanent
Salary : Market Related
- Certificate in Sales and Marketing or equivalent (NQF 5)
- 3 years as a Sales Representative or similar role within the Manufacturing or retail environment
- Computer Literacy (Basic MS Office; and SAP, ERP Systems and other job-specific software systems).
- Implements sales initiatives in accordance with Industrial Strategy and Plan.
- Provides monthly feedback and reporting to the Business Manager: Industrial on status for existing and new business.
- Analyses and provides feedback on buying patterns of customers in geographical area in order to meet target objectives.
- Ensures that technical developments in the market are reported to the Business Manager: Industrial for escalation to the Technical / Marketing team on an ongoing basis.
- Ongoing tracking and reporting on competitor activity in the region.
- Provides ideas to increase sales; grows market share to budget requirements ensuring target achievement.
- In conjunction with Territory Team Leaders and Regional Sales Managers , provides input to the development of model stock for each customer to decrease rotations.
- Determines POS material requirements per customer.
- Makes recommendations on product enhancements for improved sales potential.
- Identifies potential dealers and distributors for new- and cross-selling business opportunities.
- Updates customer database and ensures accuracy of all master data per geographical area (critical for CRM purposes).
- Resolve or escalate all customer queries/complaints according to relevant to company policies and procedures.
- Represents company in meetings with relevant stakeholders.
- Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with company core values.
- Builds and sustains sound relationships, both internally and externally toward the achievement of business objectives.
- Educates customers to ensure they remain updated with technical product changes.
- Implements new marketing- and promotion ideas; and assists customers in aligning their strategy with that of the Company marketing strategy.
- Visits customers and potential new customers according to a set of daily calling cycle and, if applicable, a new business development schedule.
- Assists customers in credit applications and opening of new accounts.
- Analyse and provide feedback on buying patterns of customers in geographical area in order to meet target objectives.
- Assess and manage all warranty claims, according to set policies & procedures, with the exception of those weeks attended to by service representatives.
- Provide ideas to increase sales within the area of responsibility.
- Build and sustain great customer service levels and business relationships in support of business objectives.
- Build and sustain good internal service levels and business relationships with the Central functions in support of business objectives. (Finance, HR, Marketing, Operations etc.)
- Training of customers to ensure customers are kept up to date with technical product changes.
- Implementation of new marketing and promotion ideas and assist customers in aligning their strategy with that of the Company marketing strategy.
- Resolves or escalates all customer queries / complaints according to relevant company policies and procedures.
- Assesses and manages all warranty claims, according to set policies and procedures (with the exception of those attended to by service representatives).
- Ensures compliance to all relevant company sales and operations policies and procedures.
- Identifies and reports risks or areas of concern to management within own department and area of responsibility.
- Monthly reporting and meetings with the Industrial Business Development Manager to feedback status for existing and new business
- Implement initiative accordance with Marketing Strategy.
- Managing market share for all types and brand products.
- Maintain and monitor market share on a monthly basis.
- Grow market share to budget requirements ensuring target achievement .
- Feedback on sales activity is done on a monthly basis at the SBO meeting at Business Unit Level.
- Review all customers in there are relating to performance adherence to KPA’s.
- Ensure that technical developments in the market are reported to the Industrial Business Development Manager for escalation to the Technical/Marketing team on an ongoing basis.
- Conducts regular pricing surveys in the region and report findings to the Industrial Business Development Manager so as to maintain and grow market share.
- Ensures relevant sales targets are achieved in accordance with budgetary stipulations / requirements.
- Regularly meets and discusses action plans regarding overall debtors as per standard trading terms and conditions.
- Ensures adherence to the expense policy and that operational costs are curbed by reducing unnecessary expenses.
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By applying to a job using RecruitmentPartner, you are agreeing to comply with and be subject to RecruitmentPartner Terms for use of our website.
