IT Support Engineer

• Provide advanced technical support to resolve IT issues escalated from Tier 1 support.
• Troubleshoot and resolve hardware and software problems.
• Manage and maintain IT systems, including servers, networks, and applications.
• Perform system upgrades, patches, and backups.
• Assist in the implementation and deployment of new technologies and solutions.
• Monitor system performance and security and take proactive measures to ensure stability and safety.
• Document and update IT procedures and knowledge base articles.
• Collaborate with other IT team members and departments to provide seamless support and service.
• Train and mentor Tier 1 support staff.

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Minimum of 3-5 years of experience in an IT support role.
• Strong knowledge of Windows and Linux operating systems.
• Experience with network protocols, hardware, and configurations.
• Familiarity with cloud services.
• Proficiency in troubleshooting and problem solving.
• Relevant certifications (e.g., A+, CompTIA A+, Network+, Microsoft Certified: Azure Administrator)

• Excellent communication and interpersonal skills. 
• Ability to work independently and as part of a team. 

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.