Workshop Manager - Staff Solutions
Pinetown, Kwazulu Natal 2 months ago Permanent Salary - Market Related
Workshop Manager
Staff Solutions
Pinetown, Kwazulu Natal
Date Created : 2 months ago
Job Type : Permanent
Salary : Market Related
- Workshop Management- Manage and plan the daily operations of the workshop, working with and acting on deviations. Leading and motivating the workshop and service staff and service Salesman personnel.
- Set routines for daily planning and follow up meetings on WIP and Parts.
- Carry out regular meetings with staff.
- Verify there is an efficient flow of authorized work in the workshop, ensuring quality and documentation.
- Develop, implement and monitor standards and routines, maintaining a high standard of
- cleanliness and tidiness within the workshop.
- Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair and calibration.
- Monitor and handle deviations, initiate proper actions and escalations.
- Promote and work with dealer operating standards to ensure uniform quality standards in all areas of the business.
- Coordinate the spare parts activity to ensure parts availability together with Parts manager, to ensure service exchange and warranty parts procedure are adhered to.
- Manage the workshop facilities and HSE together with Safety Officer.
- Create working time schedules for work shifts.
- Attend daily Workshop reporting, reporting WIP, Efficiency, Productivity, Debtors and Creditors.
- Workshop Customer Relations – Develop and manage customer relationships ensuring that customers’ needs are met, and services are developed to meet the future needs of the customer.
- Build and maintain the right level of relationships with customer representatives.
- Monitor the processing of complaints and process major or complicated complaints.
- Assist workshop personnel and customers regarding technical issues.
- Participate in meetings with Key customers when required.
- Workshop Service Solution sales -Increase service solution sales by developing, coordinate the spare Parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedure are adhered to.
- Create working time schedules for work shift.
- Attend to daily Workshop reporting, regarding WIP, Efficiency, Productivity, Debtors and Creditors.
- Workshop Customer Relations –Develop and manage customer relationships ensuring that customer needs are met, and services are developed to meet the future needs of the customer.
- Build and maintain the right level of relationship with customer representatives.
- Market and communicate services solutions to existing and potential customers.
- Coordinate and follow up of the service salesman activities if required by the reporting line.
- Enable a team-based approach ensuring open and effective communication within the workshop to achieve common business objectives.
- Monitor the workshop ‘s pricing and discounts to ensure that they meet the established level.
- Cooperate with other local and distributor departments to develop, maintain and communicate the service strategy, portfolio and solutions.
- Follow up on workshop results – Develop the workshop business by following up budget, results, operational targets and taking measures in order, to achieve set targets.
- Manage and analyse the workshop’s running costs and expenditure budget.
- Regular follow up service business and financial results.
- Set, Monitor, Maintain and follow up KPI’s.
- Work with, handle applicable licenses for the workshop operations, and monitor possible developments.
- Analyse current standards to identify and present opportunities for improvement of the workshop.
- Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals.
- Matric Certificate
- Code 14 license - Minimum
- Team Leadership
- Strong planning and leadership skills
- Confident and proactive approach- anticipates
issues and requirements.
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