Service Advisor / Assistant Manager

Our workshop in Midrand, Gauteng is looking for an Assistant Manager/Service Advisor, MUST have a valid driver's license.

Applicant who has previously worked for an aftermarket service center such as BOSCH, e-Car, Car Service City, CARtime, Car Care Clinic etc. will be given preference.

Requirements:

• Customer service skills
• Communication skills
• Comprehension skills
• Mechanical expertise
• Troubleshooting skills
• Math and writing skills
• Computer skills
• Must be bilingual, English / Afrikaans
• Automotive Service Advisor.
• Bilingual in English and Afrikaans

Duties:

• Greeting customers and directing vehicles to an available technician.
• Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
• Answering customer questions about service outcomes and consulting with technicians when necessary.
• Informing customers about potential cost savings and warranty protections.
• Assisting customer with quotations and bookings.
• Overseeing and managing the service center’s scheduling and workflow.
• Informing customers of changes in service or when their vehicle is ready to be picked Manage mechanics, fitters, and cleaners
• Control and monitor productivity workshop technician.
• Ensure that parts arrive on time.
• Ensure that the technician comply with their Check List.
• Ensure that all staff complete their daily Productivity Report.
• Ensure that all work is carried out safely.
• Salary + Commissions

Working Hours: Mon-Fri 07:00-17:30 Sat 07:30-13:00

Job Types: Full-time, Permanent