Onboarding Agent (German OR Spanish OR French Speaking Essential)

•    Welcome new clients and provide an overview of the review platform.
•    Conduct comprehensive demonstrations of the platform’s features and functionalities.
•    Educate clients on best practices for maximizing the benefits of the platform.

• Detail the various methods available for collecting reviews, such as email requests, SMS invitations, on-site prompts, and Plugin or API integration.
• Customize the explanation based on the client’s specific needs and industry.
• Provide guidance on selecting the most effective review collection strategies.

• Serve as the primary point of contact for clients during the onboarding phase.
• Address and resolve basic technical issues, usage questions, and platform navigation inquiries.
• Escalate complex issues to the appropriate technical support team when necessary.

• Manage and process client orders for services or features within the platform.
• Ensure accurate and timely updates to client accounts and service requests.
• Coordinate with the sales and finance teams to ensure seamless order fulfilment.

• Develop and deliver training sessions and materials tailored to client needs.
• Provide ongoing education and updates about new features or changes to the platform.

• Gather feedback from clients about their onboarding experience and overall satisfaction.
• Identify areas for improvement and work with the team to enhance the onboarding process.

• Maintain accurate records of client interactions, support tickets, and orders.
• Prepare regular reports on onboarding progress and client feedback.

• Basic technical proficiency and a willingness to learn new systems.
• German OR Spanish OR French speaking (Essential)
• Customer-focused with a passion for helping clients achieve their goals.
• Experience in customer service, technical support, or a related field is preferred.

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to work collaboratively in a team environment.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.