Service Manager

Duties and requirements:

5 Years experience, Trade test qualified with Dealership Workshop experience

• Extensive knowledge of industry standards and best practices, including details about the company and manufacturers
• Good time management skills to handle all service or customer problems that arise on any given business day
• Customer service skills to resolve complaints efficiently and encourage repeat customers
• Teamwork skills to encourage the collaborative performance of the service team
• Verbal and written communication skills to effectively interact with customers and the service team
• • Attending safety meetings to ensure the service team abides by safety policies and procedures
  • Mentoring the service staff by promoting an environment where they can grow and excel in their craft
  • Performing administrative duties such as communicating with vendors, greeting customers or answering phone calls to schedule service appointments
  • Managing a team of Service Technicians and Advisors
  • Developing a working knowledge of industry laws and regulations to ensure their service department is in compliance
  • Maintaining customer relationships to ensure repeat customers by handling customer concerns in a timely manner