Service Advisor / Assistant Manager

Service Advisor duties and responsibilities

  *   Must have Matric

  *   Knowledge of dealership policies and procedure is essential

  *   Knowledge of Manufacturers warranty, Dealership Services, OEM Updates

• Greeting customers and directing them to an available technician
• Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
• Answering customer questions about service outcomes and consulting with technicians when necessary
• Informing customers about potential cost savings and warranty protections
• Assisting customer with deciding to fix their car through the dealership’s shop or trading the vehicle in
• Overseeing and managing the service center’s scheduling and workflow
• Informing customers of changes in service or when their vehicle is ready to be picked up