BNF Staffing Solutions
Automotive
Service Foreman (Commercial Vehicles) - BNF Staffing Solutions
Rustenburg 1 month ago Permanent Salary - Market Related
Service Foreman (Commercial Vehicles)
BNF Staffing Solutions
Rustenburg
Date Created : 1 month ago
Job Type : Permanent
Salary : Market Related
Requirements:
Minimum 3 years Technical experience on repairs and servicing of vehicles
Suitable qualification
Dealership experience
Automotive Shop Foreman - Essential Duties
- Recruits, hires and motivates qualified service technicians.
- Assists technicians in developing their skills.
- Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Ensures that all department employees receive appropriate manufacturer training.
- Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
- Ensures that all repairs are assigned to technicians in an equal and fair manner.
- Provides technical support for technicians when necessary.
- Ensures repairs are charged out correctly.
- Checks progress of each repair order throughout the day.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Road tests vehicles to quality-check work performed.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Establishes and maintains customer follow-up program to confirm satisfaction with the service experience.
- Handles all customer complaints within 24 hours, informing other managers as appropriate.
- Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys and monthly forecasts.
- Monitors technicians' daily productivity reports and corresponding payroll records.
- Monitors shop condition, including cleanliness, safety and the condition of shop equipment. Reports problems to the service manager or dealer.
- Ensures the proper care, storage and inventory of special tools.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Fills in for service advisor and dispatcher when necessary.
- Attends managers meetings as requested.
- Strives for harmony and teamwork within the department and with all other departments.
- Maintains safe work environment.
- Maintains professional appearance.
- Other tasks as assigned.
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By applying to a job using RecruitmentPartner, you are agreeing to comply with and be subject to RecruitmentPartner Terms for use of our website.