Service Advisor / Assistant Manager

Job Description
Our Commercial dealer client based in Polokwane currently holds a vacancy for an Administrator: Service Advisor (Non – Technical) reporting to the Manager: Service. This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.

Position Overview.
Specific Role Responsibilities • To coordinate the workflow in the service department, between service advisors, foreman and customers.
• Update service customer on all service bookings
• Communicate with all Service Staff
• Ensure workshop opening and closing daily and timeously
• Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in key safe
• Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in key safe
• Ensure job cards are signed off by Technicians and Service Advisors
• Assist and advise Technicians on quotes in a timeous manner
• Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
• Follow up on parts ordered to workshop
• Ensure that the yard is locked at the end of business
• Book in vehicles
• Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership
• Ensure that all vehicles are test driven
• Record and report comebacks
• Ensure parts are ordered according to the parts ordering system
• Ensure that the workshop area is kept clean at all times
• Ensure that Technicians are properly attired as per Cargo standards
• Ensure the promotion and adherence to safety standards
• Ensure the proper tools are used for the required job
• Sell accessories and additional work
• Prepare quotations to be authorized
• Follow-up on sales not made
Qualifications and Experience

• A minimum of 3 years’ Service Advisor experience is essential.

• A minimum of Grade 12.
• Clear Criminal Record
• Motor industry experience will be an advantage
• Must have excellent verbal communication skill
• Computer literacy is essential
Skills and Personal Attributes • Problem Solving
• Attention to detail
• Customer focused
• Interpersonal
• Practical management skills