Service Technician

Our well known automotive dealer client based in Klerksdorp currently holds a vacancy for a Service Technician.

Job Description
This position will be suited to an experienced person who has the ability to inspect, maintain, and repair vehicles. The candidate needs to provide excellent customer service and maintain high levels of customer satisfaction on an ongoing basis.
To diagnose and repair faults, and conduct vehicle services according to prescribed standards of the OEM. Deliver high quality technical expertise to satisfy customers and honour organisational service delivery values.

Specific Role Responsibilities
The responsibilities of a Technician includes the following tasks:

• Carry out diagnostic work and support mechanics as set out by the Foreman.
• Carry out fault diagnosis to aid and speed up vehicle servicing.
• Take steps to ensure servicing of vehicles remains within the targeted percentages of the manufacturers’ time.
• Discuss matters with service advisors and customers as required and provide coherent explanations.
• Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.
• Ensure vehicles are returned to the customer after service in a neat and clean condition.
• Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.
• Admin functions:
• Complete forms and documentation included in the company’s service routine.
• Draft and prepare any reports required.
• Mentor apprentices, sign off logbooks, and evaluate their technical ability (if applicable)
• Ensure effective communication with team members and colleagues across departments, with customers, and service providers.
• Participate in marketing campaigns when required for the furtherance of the business.
• Any other duties as may reasonably be required.

Qualifications and Experience Minimum requirement:

• Qualified Vehicle Technician
• Valid driver’s license

Skills and Personal Attributes Minimum requirement:

• Excellent vehicle diagnostic and fault-finding skills
• Work under high pressure
• Multi-tasking ability