Hospitality Manager

Luxurious Lodge in the Timbavati Reserve is recruiting an experienced Hospitality Manager to assist the Lodge and Operations Manager. This is a live-in position.

Experience required:

Valid unendorsed SA driver’s license essential

MS Office knowledge essential

PANstrat Knowledge beneficial

3 to 5 years’ experience in a 5-star operation in a camp manager/Duty manager role

Experience in the service industry especially in dealing with guests and staff

Managerial experience

Be motivated, friendly and proactive when dealing with lodge operations and guests’ expectations

A person with a positive attitude

Willingness to learn and grow

Have a training mentality

Open to feedback

Duties include:

Prepare welcome and departure notes for guests

Check guests in during the day and manage dietaries, or any other special requests

Meet all guests, check-ins, check outs, hosting guests and site-inspections

Assist in training and developing of staff as necessary

Work closely with the Senior Management team to ensure a seamless daily operation

Innovate new ideas and ways to edge the brand and improve

Check set ups for breakfast, lunch and dinner

Be a critical part in the managing of the butler’s department

Make sure the main area is always tidy and styled to the BOPs

Host guests at mealtimes

Work closely with butlers and Lodge managers to maintain a high service standard

Willingness to assist the Operations Manager and Lodge Manager with monthly stock takes and any stock orders that need to be done

Assisting with general administrative work, including emails, staff rostering and daily allocations

Assisting with General Management of Stock Control

Keep open communication with all departments

Help Operations Manager & Lodge Manager with Lodge Operations when either goes on leave

Pay close attention to day sheet information such as dietary requirements and medical requirements for guests