Essential Recruitment
Engineering
National Service Manager - Essential Recruitment
Woodmead 25 days ago Permanent R 55000 per month
National Service Manager
Essential Recruitment
Woodmead
Date Created : 25 days ago
Job Type : Permanent
Salary : R 55000 per month
We are current looking to recruit a National Service Manager.
Candidate must have a Diploma or higher in Electronic Engineering / Degree in Management or equivalent
≥ 5 years Senior management experience gained in a company with sales and service functions
• Strong customer orientation in combination with a proven track record in service management
• Must have experience working as a technician either in-field or in a workshop environment.
Team Management
- Supervise, mentor, and train service technicians and support staff.
- Schedule and assign work to service personnel, ensuring optimal use of resources.
- Conduct regular performance reviews and provide feedback to team members.
- Foster a positive and productive work environment.
Customer Service
- Address customer inquiries, complaints, and service requests promptly and professionally.
- Ensure customer satisfaction by providing high-quality service and resolving issues effectively.
- Develop and maintain strong relationships with customers.
Operations Management
- Oversee the daily operations of the service department, including workflow management and quality control.
- Monitor service processes and implement improvements to enhance efficiency and effectiveness.
- Maintain accurate records of service activities, including work orders, customer interactions, and inventory.
- Monitor departmental results and main KPIs for all relevant functions and recommend measures if needed
Financial Management
- Manage the service department's budget, including labor, parts, and overhead costs.
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By applying to a job using RecruitmentPartner, you are agreeing to comply with and be subject to RecruitmentPartner Terms for use of our website.