National Service Manager

We are current looking to recruit a National Service Manager. 

Candidate must have a Diploma or higher in Electronic Engineering / Degree in Management or equivalent

≥ 5 years Senior management experience gained in a company with sales and service functions

•        Strong customer orientation in combination with a proven track record in service management

•        Must have experience working as a technician either in-field or in a workshop environment.

Team Management

• Supervise, mentor, and train service technicians and support staff.
• Schedule and assign work to service personnel, ensuring optimal use of resources.
• Conduct regular performance reviews and provide feedback to team members.
• Foster a positive and productive work environment.

Customer Service

• Address customer inquiries, complaints, and service requests promptly and professionally.
• Ensure customer satisfaction by providing high-quality service and resolving issues effectively.
• Develop and maintain strong relationships with customers.

Operations Management

• Oversee the daily operations of the service department, including workflow management and quality control.
• Monitor service processes and implement improvements to enhance efficiency and effectiveness.
• Maintain accurate records of service activities, including work orders, customer interactions, and inventory.
• Monitor departmental results and main KPIs for all relevant functions and recommend measures if needed

Financial Management

• Manage the service department's budget, including labor, parts, and overhead costs.