Application Support Analyst (12-Month Contract) (CPT) (EE)

• Incident and Problem Management: Troubleshoot/Investigate and fix issues raised by the business and the rest of IT. These events could be related to Production or Development Environments and encompass in-house, and vendor developed applications (applications include the following technologies C#, JavaScript, MSSQL, Crystal, SSRS).
• Request Management: The fulfilment of requests raised by business and the rest of IT.
• Drive automation of IT processes.
• Maintenance of the production and development environments.
• Work on multiple projects.
• Support domains with the technical setup and configuration of new system implementations.
• Implement access requests while ensuring due process is followed especially with regards to auditing requirements.
• Release Management: Release scripts and code ensuring changes are tested and approved.
• Application and Database Performance Monitoring, Investigation and Tuning.
• Liaise with 3rd Line Development teams to resolve incidents, when required.
• Business Continuity Planning and Testing.
• Regular updating of documentation.
• Work closely with the rest of IT to continuously drive stability, architecture, process and performance improvements.

• Degree or Tech course in IT, Commerce, Sciences or Engineering Faculty.

• 3+ Years experience in a similar role.
• Comprehensive working knowledge of Microsoft Windows, Active Directory and MS Office.
• Understanding of Database Server Administration and SQL Scripting.
• Understanding of Networking and IT Security.
• Ability to analyse and investigate error messages.
• Be prepared to work shifts on a rotational basis.
• Be prepared to work after hours on a rotational basis (including weekends).

• Working knowledge of Azure and AWS.
• Understanding of AWS infrastructure.
• Exposure to the Asset Management business.
• A working knowledge of scripting languages.

• Able and willing to self-upskill.
• Can work independently as well as part of a team.
• Strong logical thinking and deductive reasoning.
• Excellent communication and overall people skills.
• Enthusiastic and fast learner.
• Passion for IT and technology in general.
• Excellent time management skills.
• Exceptional attention to detail.
• Ability to function well under pressure in a fast-moving environment.
• Results orientated.
• Ability to accept responsibility for all tasks.
• Show initiative for own growth and development.  
• Detail oriented. 

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.