Italian Call Centre Agent

• Work for a prestigious airline brand on various work streams.
• Assistance to passengers with pre & post flight departure travel-related queries in  customer relations department in Italian & English languages.
• Work on airline reservations systems & handle voice calls in English & Italian including written correspondence.
• Fully paid product and systems training provided.
• Daily interactions with international passengers with queries and compliments.
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call centre environment.

• Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered)
• Located in South Africa preferrable
• Permanent residence permit/ South African ID holders only
• Excellent Computer literacy & technical skills
• Flexibility to work shifts 
• Previous customer service experience preferred 

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.