Technical Support Advisor - Staff Solutions
JHB Eastern Suburbs, Gauteng 11 days ago Permanent Salary - Market Related
Technical Support Advisor
Staff Solutions
JHB Eastern Suburbs, Gauteng
Date Created : 11 days ago
Job Type : Permanent
Salary : Market Related
- Technical support to branches, Dealers and clients.
- May be required to travel from time to time within the borders of RSA and cross border at short notice.
- Develop and maintain good relations with branches, dealership and clients.
- Attending technical meetings.
- Conduct technical analysis of failures and to provide necessary technical reports with relevant recommendations and solutions to reduce failures.
- Ensure compliance with internal and external audits.
- Maintain and monitor maintenance operating processes and procedures within the dealer network.
- Conduct internal audits and provide assistance and solutions areas lacking.
- Liaise with the National Technical manager and National Aftersales Manager regarding all relevant technical issues.
- Visit customers where required / necessary.
- Developing and implementing action plans to technical issues.
- You may be required to perform other duties that may be required by Management.
- Ensure that all tasks performed comply with minimum standards required.
- Assist with Technical / Driver training.
- Constructively support your manager, ensuring that the internal department relationships are properly maintained.
- Personally manage work efficiently.
- High quality of work ethic at all times.
- Effective internal and external relationship building via good communication.
- Participate in all relevant training programmes.
- Improving and developing the knowledge and skills of others
- Ensure that all Health and Safety rules are adhered to all times.
- Proper adherence to company policies, procedures and company assets.
- Good housekeeping and filing.
- Be appropriately dressed at all times and to wear PPE when necessary.
- Qualified Diesel Trade Certificate.
- Code C (14) License.
- Min 5 years’ experience in a similar role in the commercial Industry.
- Recon experience preferable.
- Experience with Electrical (CAN Bus systems).
- Master Tech & Engineering Qualification will be advantageous.
- Team Player.
- Report & Presentation skills.
- Confident and proactive approach – Anticipates
- issues and requirements.
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