Support Engineer – MPS (CPT) - Datafin IT Recruitment
Cape Town, Western Cape 2 months ago Permanent Salary - Market Related
Support Engineer – MPS (CPT)
Datafin IT Recruitment
Cape Town, Western Cape
Date Created : 2 months ago
Job Type : Permanent
Salary : Market Related
- Manage and resolve assigned calls within SLA requirement.
- Diagnose and resolve technical issues.
- Ordering of parts.
- Administrative functions, which include closing of calls, job cards, capturing of travel and other reports.
- Servicing multi-functional printing devices through both phone and hands-on support.
- Maintain service qualifications and achieve all KPIs.
- Provide remote support where applicable (Hardware and Software-related).
- Matric / Grade 12.
- IT-related tertiary qualification (Degree or Diploma).
- Relevant HP service qualifications.
- Minimum of 3 years industry working experience troubleshooting, repair, and maintenance of printers.
- 3-5 Years’ experience in the field in a similar role.
- Microsoft Office (Excel, Word, PowerPoint, and Outlook).
- Understanding of basic networking and IP configuration.
- Experience with 3rd party software.
- Ability to lift and move heavy equipment.
- Own reliable transport and valid driver’s license.
- Strong work ethic and good communication skills.
- Highly skilled and proficient.
- Ability to work independently.
- Able to prioritise tasks efficiently and effectively.
- Must be highly organized.
- Good written and verbal communication.
- Solid organizational skills including attention to detail and multi-tasking skills.
- Critical thinking and problem solving.
- Time Management skills with ability to meet deadlines.
- Must be able to work in a team.
- Adaptability.
- Able to tolerate stress.
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