Salesforce Support Analyst - Datafin IT Recruitment
Cape Town, Western Cape 1 month ago Permanent Salary - Market Related
Salesforce Support Analyst
Datafin IT Recruitment
Cape Town, Western Cape
Date Created : 1 month ago
Job Type : Permanent
Salary : Market Related
- Ensure all user queries regarding Salesforce are prioritised and attended to in a timeous manner.
- Manage Salesforce access control i.e. starters and leavers.
- Differentiate between first level support and system enhancement requirements and escalate these appropriately with the rest of the team.
- When required, assist users with reporting and dashboard requirements.
- Ensure that new enhancements (internal and product) are being correctly adopted by the business.
- Ensure that Salesforce remains “clean” i.e. no duplicate data, unused reports, unused fields.
- Provide support and guidance to business heads and their teams in their responsibility of managing the client data.
- Ensure relevant training material is being produced and maintained.
- Assist with super user training and support.
- Ensure the smooth transition of any new functionality into the business through communication, group training sessions, etc.
- Assist with testing of new functionality.
- Assist the Salesforce super users with their User Acceptance Testing.
- Work with the Service Product Team to ensure that Salesforce and its usage is optimised.
- Create and maintain strong relationships with the global, external CRM community.
- Salesforce Admin Certification.
- A minimum of 2 years’ experience with Salesforce would be advantageous.
- Business Analyst experience or skills are also advantageous.
- An understanding of relational databases.
- Strong proficiency in Microsoft Office products (Excel, PowerPoint, etc.).
- Proactive and able to take initiatives and follow through.
- Pays attention to detail with a high-quality output.
- Ability to analyse, interpret and assimilate information.
- A client focused and collaborative approach.
- Intellectual curiosity.
- The ability to ‘approach and own’.
- Continuously look for opportunities to develop.
- Driven by result.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
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By applying to a job using RecruitmentPartner, you are agreeing to comply with and be subject to RecruitmentPartner Terms for use of our website.
