Client Services Consultant Onboarding

Well-respected fund services client's transfer agency team seeks a Client Service Consultant to join them. This role has a focus on the client onboarding function.

 

Responsibilities: 

• Manage client onboarding process, account creation for individuals and legal entities 
• Verify DocFox authorised daily, and necessary FICA requirements met before loading investor 
• Verify client accounts are approved, authorised in Docfox 
• Investigate outstanding documents with Client, provide Clients with regular feedback
• Create new clients and update all tags 
• Correctly capture all regulatory classifications (FATC, OECD, ASISA, SARB)
• Correctly capture all tax classifications (DWT, IWT) ensure clients tax details are recorded 
• Ensure daily individual checklist are updated by administrators and handed to Team Leader for final sign-off
• Liaise with compliance and Internal audit, ensure adherence to FICA RMCP
• Review and submit all High-Risk clients to Compliance 
• Review static data change requests, perform relevant client call backs to verify changes
• Implement and maintain process controls using workflow management
• Ensure all items have relevant comments for audit purposes and escalate aged items
• Ensure there is no aged items in individual queues
• Review all current clients and amend if FICA requirements are not met

Requirements: 

• Minimum of a completed tertiary qualification preferred, minimum of Matric
• Must have a minimum of 1-2 years experience in a similar role relating to client onboarding
• Previous exposure to  applicable legislation
• Previous experience with reconciliations in the Manco to Inflow & Outflow accounts
• Strong Excel skills 

Please note that if you have not heard from us within 2 weeks of your application, please consider it as unsuccessful for this particular role. Please do though continue to follow us online and apply for suitable opportunities.

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