Transformational Technical Program Manager (TTPM)

• Program Leadership & Strategy: Lead transformational programs that leverage the full capabilities of the platform technologies, depending on the business needs.
• Define a clear vision and roadmap for platform transformation, ensuring alignment with overall business and digital strategy.
• Partner with executive leadership to champion the adoption of platform technology across the organization.
• Create or have experience with Program Business Cases and executing value at a Program level.
• End-to-End Program Management: Oversee the entire lifecycle of platform implementation programs, from discovery, requirements gathering, and design, to execution, deployment, and post-implementation.
• Ensure programs are delivered on time, within scope, and on budget, while driving measurable business outcomes.
• Manage a team of Project Managers and Business team across the projects that make up the program.
• Collaborate with platform developers, architects, and product owners to ensure successful implementation of solutions.
• Must be able to manage resources – plan, forecast, schedule, replace, productivity, optimise utilisation and escalations related to resources.
• Driving Digital Transformation:  Evaluate and introduce new platform modules, tools, and integrations that align with the organization’s long-term goals.
• Drive the adoption of automation, self-service, and process optimization to enhance operational efficiency and customer experience.
• Identify and implement best practices for platform to improve workflows and digital service delivery.
• Lead change management efforts to ensure seamless adoption of new platform solutions across departments.
• Communicate across cultures and manage stakeholder expectations, from technical teams to C-suite executives, ensuring alignment and understanding of transformation goals.
• Build strong relationships with internal business leaders to identify areas where ServiceNow can drive greater value.
• Change Management and Stakeholder Engagement: Lead change management efforts to ensure seamless adoption of new platform solutions across departments.
• Communicate across cultures and manage stakeholder expectations, from technical teams to C-suite executives, ensuring alignment and understanding of transformation goals.
• Build strong relationships with internal business leaders to identify areas where ServiceNow can drive greater value.
• Agile Transformation and Process Optimization:
• Lead the implementation of Agile practices and methodologies in platform program delivery, promoting continuous improvement and iterative development.
• Identify opportunities to streamline and improve business processes by automating workflows and reducing manual tasks using platform capabilities.  Monitor and refine delivery methodologies to ensure the efficiency of platform implementations.
• Risk Management and Problem Solving:  Understand Risk Management and how to create risk registers and effectively manage risks and dependencies across the programs and underlying projects.
• Proactively manage risks and resolve complex issues related to platform transformation programs.
• Ensure program delivery aligns with regulatory and compliance requirements and mitigate any risks that arise during implementation.
• Develop and implement contingency plans to address potential disruptions in platform project timelines.
• Measurement and Value Realization: Track key performance indicators (KPIs) to measure the success of platform programs and ensure they deliver business value.
• Conduct regular reviews of program outcomes and share insights on business improvements enabled by ServiceNow, such as increased productivity, cost savings, and customer satisfaction.
• Drive continuous ServiceNow value realization by identifying additional use cases and expansion opportunities for the platform.
• Create detailed program reports on the PPM tool and in various formats for the Program and ensure that the Project reporting is aligned with the Program Reporting.
• Ensure all Governance for Programs and Projects are adhered to, monitored and reported on.
• Understand invoicing, budgeting and other financial related principles for Project and Program Management.

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (Master’s degree preferred).
• Proven experience leading large-scale platform transformation programs.
• Strong understanding of platform capabilities, including architecture, development, and implementation.
• Experience in project and program management methodologies (e.g., Agile, Scrum) and tools like Jira, Confluence, and ServiceNow PPM.
• Demonstrated success in driving enterprise-wide digital transformation through platform implementations.
• Strong leadership and interpersonal skills, with experience managing cross-functional teams and stakeholders at all levels.

• ServiceNow certifications, such as ServiceNow Certified System Administrator, Certified Implementation Specialist (ITSM, ITOM, CSM, etc.).
• PMP, Agile Certified Practitioner (ACP),Scaled Agile Framework (SAFe) or other relevant project management certifications.
• Experience in cloud-based platforms, SaaS architecture, and IT operations management.
• Knowledge of automation, AI/ML, and advanced ServiceNow features like Virtual Agent, Performance Analytics, and Predictive Intelligence.

• Visionary leader with the ability to inspire teams and stakeholders to embrace transformation.
• Adaptable and resilient, with the ability to navigate complex challenges and ambiguity.
• Strong problem-solving skills and a data-driven mindset for continuous improvement.
• Excellent communication skills, capable of influencing and aligning stakeholders across technical and business functions, across culture, across industries and across regions  
• Must be able to work well, manage and communicate with teams that are onsite and offsite, around the world and manage the output and productivity of the resources.  

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.